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Advice & Support

We offer advice and technical assistance on the application and specification of Smoke Control, Rooflights (glass and polycarbonate) and Access Hatches. Full technical support is available, including site surveys, condition reports and budget costings, technical specification writing, NBS specifications, design and fully detailed quotations. You can also use the Whitesales NBS+ Creator.

A comprehensive library of product information and CAD drawings is available in our Knowledge Hub along with NBS specifications. For projects where we have undertaken a site survey, we also offer a CAD roof plan drawing service.

BIM objects

Whitesales BIM is intuitive, easy-to-use and fully comprehensive to your design needs, meaning reduced risk management and increased project efficiency. With more than 1/4 million variations of products available, our BIM object offer:

  • Parametric and adaptable solution
  • Featured U-value calculation
  • Intelligent modelling

Click here for BIM Objects downloads.

NBS Plus

Whitesales subscribe to the NBS Plus library of product clauses offered in NBS specification format. For a step by step overview of our specification support framework, download our Total Specification Support Brochure.

RUFUS, the clever specifier tool

Ordering rooflights, smoke vents and access hatches, just got easier!

Our online configurator ‘RUFUS’ is your ‘one site’ to configure products, save quotes, place orders and more…

We understand that ordering the correct product, to the exact specification needed, can sometimes be difficult. We have developed our custom configurator to be a valuable and seamless tool, allowing you to configure products with ease. Our step-by-step configurator will ‘build’ your product as you select options at each stage – delivering your custom order in just a few clicks.

To experience RUFUS for yourself, click here.

Creating bespoke solutions

We can offer advice and design input for continuous and bespoke glass products and bespoke smoke control solutions. Talk to our design team on 01483 271371 to discuss any rooflight requirements that are a little out of the ordinary.

Nationwide coverage and next-day delivery

Service and delivery you can trust from the UK’s leading supplier.

Our head office, warehouses and distribution depots are located in Surrey.

Our delivery depots carry large volumes of stock, allowing us to supply your order at short notice – including next-day delivery if ordered by 2pm, subject to availability.

Project and larger consignments are delivered on Whitesales’ own transport.

Easy Installation

All our Smoke Control, Daylight and Access products can be installed to a builders curb (timber, concrete, metal etc.) or our proprietary PVC or GRP Em-Curb, suitable for use with most flat roof systems including single-ply, felt, hot-melt, asphalt and liquid-applied membranes. Check with your waterproofing membrane manufacturer for specific compatibility guidance.

Where asphalt is specified, we recommend the use of PVC upstands with pre-fixed sheathing felt and expanded metal lathe. This must be specified if required.

For installation guidance go to the relevant product page in the product area where you can find Installation Instructions.

Safe & suitably certified

All products installed in the UK must meet the relevant Building Regulations specifications and comply with the appropriate legislation.

Every product in the Whitesales range has been independently tested and assessed to achieve all relevant safety and energy efficiency standards. We give contractors, clients and homeowners the total reassurance that their rooflights are fully compliant, certified to the necessary standards and perform exactly as we’ve promised.

CE Marking

All of our products covered by a hEN (harmonised European standard) are appropriately certified.

Performance

All rooflights supplied receive the EN 1873 European standard Declaration of Performance, which gets tests light transmission and strength, watertightness, fire resistance and thermal acoustic performance.

Building Regulations

Every Whitesales product meets the requirements of Approved Document L, which sets out standards for energy efficiency in use. Our products for specialist applications all meet the applicable requirements, for example, our smoke vents meet ADF and ADB standards too.

Quality of construction

Our products have been manufactured to ISO 9001 standards, which verify our quality management system.

Technical Services

Full technical literature is available on request or to download from our Knowledge Hub. Advice and technical assistance is always available from Whitesales on the application and specification of all products.

Guarantees

All Whitesales products, when installed in accordance with manufacturer’s instructions, are guaranteed against effects of defective design, materials or construction. Please contact Whitesales for specific guarantee timings according to product.

Professional development

It can be difficult to keep up to date with ever changing products and constantly evolving standards and regulations. With this in mind, we have developed our CPD seminars to provide you with the thorough knowledge you need.

Whitesales offers two separate 45 minute seminars: Designing Daylight in the Built Environment & ‘No Fire Without Smoke’.

Click here for full details.

More than just a product

Satisfied customers are the future of our business!

Once the job is complete, our technical aftersales team will always be on hand to make sure you are completely happy with your product and our service.

Contact us and
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