Merchant support

Introduction

It’s no secret why we’re the number 1 choice for roofing and builders’ merchants. We go the extra mile, from fast deliveries to product training, and always giving exceptional customer service. Are you ready to experience brighter?

Our 5 Step Merchant
Support Service

Start with getting in touch with us today.

Just pick up the phone or email us at: sales@whitesales.co.uk

Specify the items for your shop floor.

You might know Whitesales for domes, but we have a wide range of products from aluminium flat glass rooflights to lanterns.

Product delivery and training.

Once you have your rooflights in stock, we’ll run online or in-person training (Or if you’re short on time, a training video) to give you the key selling points of any Whitesales product.

Help to promote our products.

On receipt of your training, we’ll send you a media pack which allow for both physical and online promotion, including inspirational images, product descriptions, and Point of Sale materials.

Ongoing Support

If you ever need re-training, more materials, or further support, we’re here for you. We can even put on product events at your premises.

Build your product
in the click of a button

Reliable. Unique. Fast. User-friendly. Specifier. That's what RUFUS stands for. Our online product configurator allows you to build an exact product specification in just a few clicks - helping you find what you need with complete confidence. Simply select your preferred options in a maximum of seven easy steps, and RUFUS will automatically generate a unique assembly part code that you can use to order the exact product you want.

Configure the product you need right now!

Start Designing

Support for our Online Merchants

We offer seamless support to our online merchants whose e-commerce businesses are flourishing with Whitesales products. We’ve created a carefully tailored product offering that includes the essential product configurations, helping your customers find exactly what they’re looking for. Our support also includes full product training, a dedicated account manager, and a wide range of marketing and technical assets to help you maximise your sales.

Training sessions to ensure your sales team are
fully supported

End-user focused product descriptions that’s simple to understand

Updates on the latest industry changes to support your customers

Full support with RUFUS, our online quote and order portal

Working with Whitesales is easy!

Out internal sales team provide unparalleled support, detailed product knowledge and are there to support you.

Our customer service team believe passionately in delivering exceptional support and assistance, every day.

A dedicated contact to ensure that your needs are met. Proactive support with product offering and data management.

High-performance products to meet your customers needs. Reliability, strength, longevity and all-round environmental performance are our watchwords.

Download our Merchant Support Pack here.

Merchant Support Pack (PDF)

Find out how you can sell Whitesales products in your retail or e-commerce store.

Any requests?

If you have any specific requests, do not hesitate to contact us.

Complete our enquiry form or call us on:
01483 917580

General Enquiry

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Resources

Find out more about us and the different ways we can support you…

Our products Technical Support Project Team Our Process Testing & Certification

Legislation Heritage Literature Downloads Find a Merchant Book a CPD

With over 30 years of thriving and learning within our industry we know nearly everything there is to know about rooflights, and that’s not just because we make them. We don’t only offer support from experts in the technical departments such as design, manufacturing and distribution, we work with you to give you as much or as little help as necessary. We are constantly working to ensure projects are completed with outstanding results.

Whitesales Ltd,
Europa House,
Alfold Road,
Cranleigh
Surrey
GU6 8NQ

Quick Contact

01483 917580

sales@whitesales.co.uk

#whitesalesuk